PRIVACY POLICY

1. Information We Collect

When you interact with our website, we collect certain information to provide and improve our services:

• Personal Information: Name, email address, shipping address, billing address, phone number (and WhatsApp details), and billing details provided during checkout or registration.
• Order & Customization Details: Dimensions, finishes, uploaded custom designs, sketches, vector logos, and specifications you provide for custom metal art orders.
• Log Data & Analytics: IP address, browser type, device information, pages viewed, referral links, and conversion metrics to help us optimize website performance.
• Payment Proofs: Image uploads of bank transfer receipts uploaded during order checkout.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process, manufacture, ship, and track your orders.
• To communicate order details, updates, and custom calculations via email or WhatsApp.
• To log and record order history inside our administration spreadsheet system (allowing order statistics analysis).
• To verify payment proof (such as bank transfer receipt uploads).
• To improve our website user experience, typography, animations, and layouts.

3. Information Sharing & Third Parties

We do not sell or lease your personal information. We only share details with trusted third parties necessary for operation:

• Courier & Shipping Companies: Providing names, phone numbers, and addresses to fulfill and deliver your metal frames.
• WhatsApp Business Services: Redirecting order summaries and details to facilitate client communication (0311-4682202).
• Hosting & Server Infrastructure: Storing data securely on our database server.

4. Data Retention

Standard customer records, invoice histories, and order details are stored securely. Customer registration details and order statistics are logged in an Excel spreadsheet database accessible only by authorized Framo Art administrators.

5. Cookies & Tracking

We use cookies and similar tracking technologies to analyze cart addition rates, visitor statistics, and checkout conversion rates inside our Admin Control Console. You can disable cookies in your browser settings, though some interactive elements may not function correctly.

6. Your Rights

Depending on your location, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your customer data from our logs.

To exercise any of these rights, please contact us directly at info.framoart@gmail.com.