REFUND POLICY
Last Updated: July 2026
At Framo Art, every piece is carefully designed and crafted with attention to detail. Since many of our products are made-to-order or customized, our refund policy differentiates between standard items and custom/personalized orders.
1. Eligibility for Returns
Standard (non-custom) items can be returned within 7 days of delivery if all conditions below are met:
- Item is unused, undamaged, and in original condition
- Original packaging is included
- Proof of purchase or order number is provided
2. Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or incorrect:
- Custom or made-to-order products
- Personalized or made-to-measure items
- Logo-based or vector-based commissioned designs
- Items approved by the customer before production
- Sale or clearance items
Minor variations in color, finish, or size due to screen display or handcrafted production are considered normal and not defects.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at:
- Email: info.framoart@gmail.com
- WhatsApp: 0311-4682202
- Order number
- Clear photos of the product
- Photos of packaging
- Unboxing video (mandatory / required for claim approval)
Claims without an unboxing video may not be accepted.
After review, Framo Art may offer:
- Replacement
- Full refund (depending on the issue)
4. Order Cancellations
Orders can be cancelled within 24 hours of placement, only if production has not started. Once production begins, custom or made-to-order items cannot be cancelled.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. All returned items must be securely packaged to prevent damage during transit.
6. Inspection & Approval
Once the returned item is received, it will be inspected within 3–5 business days. If approved, the refund will be issued to the original payment method.
7. Refund Processing Time
Approved refunds are processed within 7–10 business days after inspection. Processing time may vary depending on your bank or payment provider.
8. Exchanges
If you receive a damaged or incorrect item, Framo Art may offer a replacement instead of a refund, depending on the situation.